Folkestone Nursing Home

25 Folkestone Road, East Ham, London, E6 6BX

Phone Number

020 8548 4310

Email Address

dementia care

Our staff at FNH work closely with local healthcare teams to provide tailored nursing care to residents living with dementia.

Icon Image

nursing care

Our staff will work with you and your loved ones to create a tailored care plan which is regularly reviewed.

Icon Image

palliative care

Our nursing care of FNH is for residents who are terminally ill (sometimes referred to as ‘end of life care).

Icon Image

respite care

Our short term respite care gives our residents the chance to have a holiday or take some time out.

Icon Image
Need to talk to someone?

Call 020 8548 4310

FNH is a GOOD care home

Folkestone Nursing Home is a privately owned ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Folkestone Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s communication needs were met. Care plans were detailed, personalised and included people’s preferences. Staff understood how to provide a personalised care service. People were offered a variety of activities. Complaints were dealt with appropriately. People were offered a variety of activities. People’s end of life care wishes were met. FNH promote a positive culture within the service to achieve good outcomes for people. Managers and staff understood what was expected of them. FNH checked the quality of the service provided in order to make improvements. People, relatives and staff gave feedback on service quality through surveys and meetings. FNH worked with other professionals to improve outcomes for people.

Who runs Folkestone Nursing Home?

"We aim to provide a safe and enjoyable environment for elderly people who are no longer able to manage in their own homes. There is an emphasis on providing a quality of life that enables residents to retain their independence, identity and a sense of their own value’. At Folkestone Nursing Home we place a lot of emphasis on team building, staff training and personal development. We have kind, caring staff who know all the residents well and our small size promotes a real family feel in the home. We believe this is one of our real strengths and why our residents love being with us. If you come for a visit, it’s very likely that you will find our staff spending time with the residents, engaging with them and listening to their stories"

Our residents charter

Folkestone Nursing Home prioritises residents' rights, involving them in care planning, granting access to records, supporting participation in meetings and elections, facilitating healthcare access and benefits, aiding GP registration, and addressing cultural, dietary, spiritual needs, and bereavement services.

Review of care plans

Care plans are written specifically to communicate the individual care needs of each resident. We strongly believe that residents have the right to expect that we will discuss and agree their care plans with them. Where a resident is not able to express a view, we invite their family or representative to discuss and agree the plans with us-always taking into account the need for confidentiality. We will review care plans every month, and invite residents/ representatives to view the care at least every six months. Residents supported by Social Services will have a review annually with their Care Manager, and the home will be pleased to host participate in these reviews.

Facilities on offer

Folkestone Nursing Home is of modern design, with up-to-date building and safety standards. All bedrooms exceed the minimum of 12 sq.m.and have en-suite facilities of a WC and a wash-hand basin. The Home offers nursing care to 45 people over 55 years of age living with dementia. All residents can bring in personal items including furniture that meets fire safety requirements and does not create a hazard to the individual’s mobility. There are a wide variety of bathing and shower facilities. Communal toilets are placed strategically near the sitting and dining areas. There are sitting/ dining rooms on each floor, and there is a quiet room on the first floor. In addition to the 24-hour nursing care, Folkestone Nursing Home provides the following services included in the fees; Full board and lodging All meals Beverages (tea, coffee, Horlicks, Drinking Chocolate) and fruit squashes are provided at regular intervals and as requested. All heating and lighting A full personal laundry service (excluding dry cleaning) Most entertainment Exclusions for which additional charges may be made are: Newspapers and magazines Specially arranged entertainment Visitors meals Transport, e.g. taxis Some purchasable incontinence products Toiletries Chocolates and other consumables such as crisps, and other ‘goodies’ Additional services for which charges are made by the individual practitioners are: Chiropody Optician-for specific non NHS treatments Dentist- for specific non NHS treatments Hairdressing Therapy treatments

Care Quality Commission (CQC) Rating

Caring GOOD, Effective GOOD, Responsive GOOD, Safe GOOD, Well-led GOOD

Local Authority / Social Services

London Borough of Newham Council Social Services. Newham Town Hall, Barking Road, East Ham, London E6 2RP. Cal 01273 471600 for care placement enquiries.

Our Accomodation

Folkestone Nursing Home provides nursing and personal care for up to 45 older people who may be living with dementia. At the time of our inspection 42 people were living at the home. The service is provided in an adapted building spread across three floors, each accessible by a lift. Folkestone Nursing Home occupies a three storey purpose built premises in a residential street. We can be accessed by bus and there are car parking spaces available for visitors.


Every resident is asked to complete an about me booklet. We believe everyone deserves a nourishing meal with variety and choice. So we ask residents and their families to complete a lifestyle survey. This helps us cater to every taste, dietary, cultural preference and medical needs including malnutrition, dementia and diabetes. Everyone is different, so a lifestyle survey gives us a better insight into their hobbies, likes and dislikes and what they are capable of doing to try and give them more activity involved with social activities.

social activities and leisure interests

Residents are encouraged to pursue hobbies and leisure interests of their choice. The home has lively activities sessions most afternoons including music appreciation, exercise sessions, art, reading, and various games. Individual needs and wishes are identified in care plans, taking into account the resident’s abilities, and will arrange one-to-one activity sessions according to need. Trips to local shops and places of interest are regularly organized, and outings further afield are made periodically. We welcome families and friends and coming to take residents out, but must of course first conduct a risk assessment to assure the safety of both resident and visitor.

religious services

We will endeavour to enable residents to attend services or receive visiting clergy at Folkestone Nursing Home as they wish. These wishes are recorded in the resident’s individual care plans. A visiting clergyman holds monthly communication in the home for residents who wish to attend. If residents need to be accompanied to services outside the home, prior arrangements must be made to avoid the Home’s staffing being depleted! Details of places of worship for various denominations can be obtained from the reception.

Visiting times

Folkestone Nursing Home operates an open visiting policy with no restrictions. All visitors are requested to sign the visitor’s book when they arrive, and record the times of entering and leaving the home. This is to ensure the staff knows who is on the premises, particularly important in the event of fire alarm sounding. It is preferred that mealtimes are avoided to ‘protect’ the mealtime experience of the residents. Much research has been done on the benefits of ‘protected’ mealtimes and found to be of a health benefit to older people in nursing homes. Visitors are welcome to join their relatives for meals providing sufficient notice is given. We do make a small charge for this service. We will always make arrangements for residents to receive their visitors in private should they so wish, whether in their own rooms or in an office or communal area.

Your comments or concerns

The staff at Folkestone Nursing Home does their utmost to ensure that our care, services, attention and courtesy provided to residents, and their families and friends, meet the highest standards at all times. We invite feedback on our care and services; please let our staff know any comments you may wish to make. We recognise that concerns do occasionally arise, and welcome them being brought to our attention at the earliest possible opportunity. Please discuss any concerns you may have with a member of staff as soon as possible. If the member of staff is unable to address your concerns immediately, he/she will bring the concerns to a more senior member of staff who can take the necessary action. If you feel the concerns require addressing as a complaint, please ask to see the senior carer on duty or contact the Home Manager Mr Dilip Mahadeo who will be pleased to discuss your concerns and advise how they will be addressed.

Coming from another healthcare job?

We are currently recruiting for carers to join our growing family at Folkestone Nursing Home in East London. We are able to offer flexible working hours including full time, part time and zero (BANK) hour contracts. We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.


Our Mission is to assist older people with dementia regardless of their colour, race or creed.

It's like a big happy family, every time I leave mum, I am reassured that she is in the best hands. Every time we come to visit we are always welcomed with warmth

What Families say about us

Folkestone nursing home Ltd

Folkestone Nursing Home Overall: Good – This care home is performing well and meeting CQC expectations.

  • 020 8548 4310
  • 25 Folkestone Road, East Ham, London, E6 6BX

Get in touch with us