Folkestone Nursing Home is a privately owned ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Folkestone Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s communication needs were met. Care plans were detailed, personalised and included people’s preferences. Staff understood how to provide a personalised care service. People were offered a variety of activities. Complaints were dealt with appropriately. People were offered a variety of activities. People’s end of life care wishes were met. FNH promote a positive culture within the service to achieve good outcomes for people. Managers and staff understood what was expected of them. FNH checked the quality of the service provided in order to make improvements. People, relatives and staff gave feedback on service quality through surveys and meetings. FNH worked with other professionals to improve outcomes for people.

Our Registered Manager is MR DILIP MAHADEO, who has been a registered manager with CQC for the last 13 years for another service. Dilip has a wealth of experience in running a care home and is always focused at providing a person centered approach of care to his service users. "We aim to provide a safe and enjoyable environment for elderly people who are no longer able to manage in their own homes. There is an emphasis on providing a quality of life that enables residents to retain their independence, identity and a sense of their own value’. At Folkestone Nursing Home we place a lot of emphasis on team building, staff training and personal development. We have kind, caring staff who know all the residents well and our small size promotes a real family feel in the home. We believe this is one of our real strengths and why our residents love being with us. If you come for a visit, it’s very likely that you will find our staff spending time with the residents, engaging with them and listening to their stories"

Folkestone Nursing Home prioritises residents' rights, involving them in care planning, granting access to records, supporting participation in meetings and elections, facilitating healthcare access and benefits, aiding GP registration, and addressing cultural, dietary, spiritual needs, and bereavement services.

Care plans are written specifically to communicate the individual care needs of each resident. We strongly believe that residents have the right to expect that we will discuss and agree their care plans with them. Where a resident is not able to express a view, we invite their family or representative to discuss and agree the plans with us-always taking into account the need for confidentiality. We will review care plans every month, and invite residents/ representatives to view the care at least every six months. Residents supported by Social Services will have a review annually with their Care Manager, and the home will be pleased to host participate in these reviews.

Folkestone Nursing Home is of modern design, with up-to-date building and safety standards. All bedrooms exceed the minimum of 12 sq.m.and have en-suite facilities of a WC and a wash-hand basin. The Home offers nursing care to 45 people over 55 years of age living with dementia. All residents can bring in personal items including furniture that meets fire safety requirements and does not create a hazard to the individual’s mobility. There are a wide variety of bathing and shower facilities. Communal toilets are placed strategically near the sitting and dining areas. There are sitting/ dining rooms on each floor, and there is a quiet room on the first floor. In addition to the 24-hour nursing care, Folkestone Nursing Home provides the following services included in the fees; Full board and lodging All meals Beverages (tea, coffee, Horlicks, Drinking Chocolate) and fruit squashes are provided at regular intervals and as requested. All heating and lighting A full personal laundry service (excluding dry cleaning) Most entertainment Exclusions for which additional charges may be made are: Newspapers and magazines Specially arranged entertainment Visitors meals Transport, e.g. taxis Some purchasable incontinence products Toiletries Chocolates and other consumables such as crisps, and other ‘goodies’ Additional services for which charges are made by the individual practitioners are: Chiropody Optician-for specific non NHS treatments Dentist- for specific non NHS treatments Hairdressing Therapy treatments

Caring GOOD, Effective GOOD, Responsive GOOD, Safe GOOD, Well-led GOOD

London Borough of Newham Council Social Services. Newham Town Hall, Barking Road, East Ham, London E6 2RP. Cal 01273 471600 for care placement enquiries.